[14:18:37] @owenrb: BG just refused to comply with The Electricity and Gas (Standards of Performance) (Suppliers) Regulations 2015 [14:18:48] and agreed to put it in writing [14:19:13] I said that I will consider that the full and final response of British Gas and I'll see you at the Ombudsman [14:45:01] What did they do? [14:47:11] @originalauthority Refused to make a payment under Paragraph 2, Regulation 8 [14:47:32] [1/4] If a supplier— [14:47:32] [2/4] (a)fails to make a standard payment in accordance with paragraph (2); or [14:47:33] [3/4] (b)fails to relay a distributed payment in accordance with regulation 7(1), [14:47:33] [4/4] it must, for each such failure, make a payment of £30 (an “additional standard payment”) to the customer who is affected by the failure within 10 working days of that failure. [14:49:05] The payment under paragraph 2 was not made within 10 working days so not in accordance with the regulation [14:49:24] I actually read it out [14:49:39] and he said well it would be a dispute between the UK and British Gas [15:19:50] Ah good old centrica [15:24:33] @originalauthority I would genuinely love to see R v Centrica Plc [15:24:51] With their only challenge to the law being we don't want to treat customers fairly [15:25:29] Like on what grounds can a utility company argue that they shouldn't have performance standards and be held to account if they break them [18:01:34] What's the full context? What did they fail to do originally? [18:06:07] @owenrb originally they failed to keep an appointment [18:06:13] So they should have paid me £30 [18:06:32] I asked for it, they never got back in touch, so I complained again and rang twice [18:06:46] In that time, it was longer than 10 working days [18:06:53] So it now should of been £60 [18:07:01] But they refused to pay the second payment [18:07:44] They issued a deadlock text [18:07:51] (Which is not appropriate) [18:08:01] So I've referred them to the energy ombudsman [19:44:43] See dm @orduin [19:45:03] Pls [19:58:17] Ever uses the ninja grill @rhinosf1 [19:58:31] Nope [19:58:44] They're supposed to be good [19:59:22] Yeh, the steaks that I’ve had at home have been awful on the frying pan. They were tasty in the US [19:59:39] Really want to try the ninja. Love my steak medium well [21:45:17] A deadlock letter is my favourite tool at times [22:26:22] What’s a deadlock letter [22:28:19] It's basically a letter to say 'We can't agree - we think we're right and this is our final stance on this matter. If you disagree that we're right, you can go to an independent organisation [Energy Ombudsman] who will make a decision over who is right." [22:37:21] huh? [23:34:00] Always keep your stuff up to date [23:59:33] oh