[04:16:26] If you don't really want to update, use Firefox ESR [04:53:29] I dont recommend ESR [07:03:24] I think this one is going to be fun to see at the energy ombudsman [07:03:34] Because it's so black and white [07:04:02] The law doesn't really give them much in the way of options [07:05:34] Southern water didn't argue with me on the compensation [07:05:43] Under their standards of performance [07:08:11] And also, they have to pay costs to them ombudsman for me filing the complaint which according to the ombudsman is £340 [07:08:34] So not paying me £30 is going to cost them now more than ten times that [09:32:47] Why?🤔 [15:11:18] Octopus handles complaints on a very basic level, so Ombudsman complaints are handled within customer service teams. I have two people on my team who handle ombudsman complaints [15:11:33] Unlike other suppliers who have dedicated teams to them [15:12:39] @owenrb I'm more shocked they didn't offer the £30 at me threatening it [15:13:09] Like do Octopus outright refuse to comply with standards of performance [16:20:33] are you seriously shocked with British Gas who notoriously broke into peoples homes to install smart meters @rhinosf1 ? [16:20:39] and lied and lied about it [16:22:32] @paladox I shouldn't be [18:26:36] IRC messages not going to discord [18:31:56] Octopus customer service are lovely people in comparison with the other companies. A+ for effort [18:47:16] received a spam letter which uses my FANDOM nickname [18:47:43] any news on personal data leak from FANDOM lol?