[14:01:22] Obviously not 😅 [14:02:10] How many times has octopus not turned up to appointments and not told the customer [14:02:18] I imagine far less than British Gas [14:02:37] I imagine we have far less appointments than them anyway [14:02:49] Well you can count it per 100k customers [14:02:58] Isn't that what ofgem do anyway