[00:00:18] RECOVERY - check_puppetrun on frdev1001 is OK: OK: Puppet is currently enabled, last run 4 minutes ago with 0 failures https://icinga.wikimedia.org/cgi-bin/icinga/extinfo.cgi?type=2&host=frdev1001&service=check_puppetrun [00:01:12] RECOVERY - check_puppetrun on frbast1001 is OK: OK: Puppet is currently enabled, last run 3 minutes ago with 0 failures https://icinga.wikimedia.org/cgi-bin/icinga/extinfo.cgi?type=2&host=frbast1001&service=check_puppetrun [00:01:18] RECOVERY - check_puppetrun on fran1001 is OK: OK: Puppet is currently enabled, last run 2 minutes ago with 0 failures https://icinga.wikimedia.org/cgi-bin/icinga/extinfo.cgi?type=2&host=fran1001&service=check_puppetrun [00:01:18] RECOVERY - check_puppetrun on frauth1001 is OK: OK: Puppet is currently enabled, last run 3 minutes ago with 0 failures https://icinga.wikimedia.org/cgi-bin/icinga/extinfo.cgi?type=2&host=frauth1001&service=check_puppetrun [00:11:46] 10Fundraising Sprint Machine Unlearning, 10Fundraising-Backlog: 3DS needed on CarteBaincaire in France - https://phabricator.wikimedia.org/T313528 (10EMartin) Note to the Phab: Adyen confirms that the setting to retry is in place now to retry 3DS declines WITHOUT 3DS to see if we can get an approval on the tr... [00:18:17] 10Fundraising-Backlog: Recurring set up at Adyen but not in Civi - https://phabricator.wikimedia.org/T313702 (10Cstone) @RKumar_WMF are you thinking they are recurring since they have a recurring profile in adyen? I see them in civi as one time donations. It's confusing as when monthly convert gets turned on al... [00:32:54] (03PS3) 10Wfan: Regerate recurring token if null for audit and test [wikimedia/fundraising/SmashPig] - 10https://gerrit.wikimedia.org/r/818242 (https://phabricator.wikimedia.org/T307602) [02:05:01] (03PS11) 10Wfan: Braintree audit parse unit test [wikimedia/fundraising/crm] - 10https://gerrit.wikimedia.org/r/809644 (https://phabricator.wikimedia.org/T310758) [02:08:38] (03CR) 10Wfan: Braintree audit parse unit test (031 comment) [wikimedia/fundraising/crm] - 10https://gerrit.wikimedia.org/r/809644 (https://phabricator.wikimedia.org/T310758) (owner: 10Wfan) [04:01:04] 10Fundraising-Backlog: Recurring set up at Adyen but not in Civi - https://phabricator.wikimedia.org/T313702 (10RKumar_WMF) Yes, I am thinking they are recurring set up in Adyen but not in Civi. Thanks for sharing the documentation. [04:44:08] 10Fundraising-Backlog: Donation shows in Adyen but not in Civi - NL - https://phabricator.wikimedia.org/T313826 (10RKumar_WMF) Could you please review transaction PSP reference number 121585092.1? This transaction was settled manually but it never made to Civi. [08:20:57] 10Fundraising Sprint Machine Unlearning, 10Fundraising-Backlog: 3DS needed on CarteBaincaire in France - https://phabricator.wikimedia.org/T313528 (10RKumar_WMF) 29th July 5 pm PST (0:00 UTC) 13:30pm India time (8:00 am UTC) Total transactions received: 828 Authorized/Settled: 589 Auth rate: 71% Total Rejecti... [09:07:33] 10Fundraising Sprint Machine Unlearning, 10Fundraising-Backlog: 3DS needed on CarteBaincaire in France - https://phabricator.wikimedia.org/T313528 (10krobinson) Just a little update with some of the qualitative feedback we've seen from donors since inviting the ones who had failed since Friday to retry en mass... [13:33:06] (03CR) 10Damilare Adedoyin: [C: 03+2] "Looks good, tests are passing and audit parser runs successfully with transaction in the json file in the correct queue." [wikimedia/fundraising/crm] - 10https://gerrit.wikimedia.org/r/809644 (https://phabricator.wikimedia.org/T310758) (owner: 10Wfan) [13:49:05] (03Merged) 10jenkins-bot: Braintree audit parse unit test [wikimedia/fundraising/crm] - 10https://gerrit.wikimedia.org/r/809644 (https://phabricator.wikimedia.org/T310758) (owner: 10Wfan) [13:52:41] 10Fundraising-Backlog, 10fr-donorservices: Adyen donors think they are recurring July 2022 - https://phabricator.wikimedia.org/T313854 (10Cstone) Some research and thoughts: Right now when monthly convert is enabled we are sending the recurringProcessingModel to adyen as Subscription as if the donor chooses m... [14:58:54] 10Fundraising-Backlog, 10fr-donorservices: Adyen donors think they are recurring July 2022 - https://phabricator.wikimedia.org/T313854 (10EMartin) @cstone. Great, how difficult do you think this is to switch the approach? [15:08:48] 10Fundraising-Backlog, 10WMIT-CiviCRM: Get imports running in the background - https://phabricator.wikimedia.org/T312166 (10valerio.bozzolan) Probably #Wikimedia-Fundraising-CiviCRM instead of #wmit-civicrm [15:09:01] 10Fundraising-Backlog, 10Wikimedia-Fundraising-CiviCRM: Get imports running in the background - https://phabricator.wikimedia.org/T312166 (10valerio.bozzolan) [15:12:44] @fr-tech. I would appreciate some eyes on this situation given things are in an unbreak now status. I have still detected that we are getting declines for 'Policy 82' yesterday see task: https://phabricator.wikimedia.org/T313557. Adyen is seeing that we are still not sending browser info as one of the fields for 3DS. Example transactions: W8FSK87VL4H6SP42, SNQCCMTFHCCLHK42. If this is the case, could this be why [15:12:44] we are not seeing any positive result still in turning 3DS on in France on Carte Bancaire I am wondering? Can someone take a look that we are sending the necessary fields? [15:14:07] emartin: sure we'll have a look [15:22:53] Thanks Dami! [15:29:27] 10Fundraising Sprint Machine Unlearning, 10Fundraising-Backlog, 10FR-Alerts, 10Patch-For-Review: New Adyen recurrings from the audit file are missing their recurring_token and creating Error: INVALID_MESSAGE Recurring donation, but no subscription ID failmail - https://phabricator.wikimedia.org/T307602 (10A... [15:30:27] 10Fundraising Sprint Machine Unlearning, 10Fundraising-Backlog, 10FR-Alerts, 10Patch-For-Review: New Adyen recurrings from the audit file are missing their recurring_token and creating Error: INVALID_MESSAGE Recurring donation, but no subscription ID failmail - https://phabricator.wikimedia.org/T307602 (10A... [15:34:26] @andyRussG. Thanks Andy! [15:36:39] 10Fundraising Sprint Machine Unlearning, 10Fundraising-Backlog, 10FR-Alerts, 10Patch-For-Review: New Adyen recurrings from the audit file are missing their recurring_token and creating Error: INVALID_MESSAGE Recurring donation, but no subscription ID failmail - https://phabricator.wikimedia.org/T307602 (10A... [15:43:19] emartin: AndyRussG https://phabricator.wikimedia.org/T313557#8115756 [15:44:09] looks like that donor was rejected for reasons unrelated to 3D Secure and was also donating from Spain and not France. We currently don't enable 3D Secure by default for Spain [15:47:03] emartin: any unbreak now stuff should be channelled to us via greg-g or Dylan so they can prioritise. [15:47:34] granted Dylan is out this week, so in that case greg-g is the first point of contact [15:47:50] Greg has been out sick, but back today I think [15:49:45] I'm still suspicious that we saw no benefit in turning on 3DS in France particularly since we are getting authentication declines. Can we still confirm we are sending all of the fields on 3DS in France? Is Andy still confirming that? [15:51:57] 10fundraising-tech-ops: Fundraising access request for lmedley - https://phabricator.wikimedia.org/T314075 (10LMedley-WMF) **SSH Key** lmedley@wmf3160 ~ % cat ~/.ssh/fr_id_rsa.pub ssh-rsa AAAAB3NzaC1yc2EAAAADAQABAAACAQDSZeXswBjdfHg9WaWGVO93Ss4RbquWBPDKfF8lhUDGgsAXEgo4+crdErfvYadjd3T8HQCqfReymXJzQX2C7vt1wlv8Py5Z... [15:52:22] emartin: do you have any examples of french donations where we haven't sent 3D Secure fields? That last one was a red herring [15:56:11] no I don't and I'm not saying we aren't sending them, I'm just asking to confirm we are. Adyen said we were missing browser data on that last one but they called that out on the wrong market where it was irrelevant. [16:00:09] emartin: we've see around 5000 redirects to 3D Secure portals today from french donors so it looks like it's working [16:00:31] seen* [16:06:00] thanks for confirming. [16:07:49] 10fundraising-tech-ops: Fundraising access request for lmedley - https://phabricator.wikimedia.org/T314075 (10LMedley-WMF) Hello Dallas! //SSL Cert// I've kindly received the text message with the needed password - thank you! I am trying to find the email that contains the directions on how to install the SS... [16:08:36] np! [16:14:33] 10fundraising-tech-ops: Fundraising access request for lmedley - https://phabricator.wikimedia.org/T314075 (10Dwisehaupt) @LMedley-WMF I have resent the certificate email. You should see it from fr-tech-ops@wikimedia.org with a subject "WMF CiviCRM Access Certificate". [16:16:09] 10fundraising-tech-ops: Fundraising access request for lmedley - https://phabricator.wikimedia.org/T314075 (10LMedley-WMF) Thank you very much, Dallas! [16:28:15] 10Fundraising-Backlog, 10Patch-For-Review: Civi emails and donations have different timestamps in the activities tab - https://phabricator.wikimedia.org/T313510 (10Dwisehaupt) [16:43:56] 10fundraising-tech-ops: Fundraising access request for lmedley - https://phabricator.wikimedia.org/T314075 (10LMedley-WMF) Hi Dallas, I was able to install the SSL certificate and successfully access CiviCRM and Superset. Thank you. With thanks, Laurice [17:50:03] 10Fundraising-Backlog, 10fr-donorservices: Adyen donors think they are recurring July 2022 - https://phabricator.wikimedia.org/T313854 (10Cstone) @EMartin lets confirm first if changing it will actually display differently to the donor or if there is a setting Adyen recommends for this type of payment [17:56:40] 10Fundraising Sprint Machine Unlearning, 10Fundraising-Backlog: 3DS needed on CarteBaincaire in France - https://phabricator.wikimedia.org/T313528 (10EMartin) I have confirmed that Adyen is retrying on the VI/MC networks. Watching results over the next couple of days. [18:51:45] 10fundraising-tech-ops: Fundraising access request for lmedley - https://phabricator.wikimedia.org/T314075 (10Dwisehaupt) [18:52:37] 10fundraising-tech-ops: Fundraising access request for lmedley - https://phabricator.wikimedia.org/T314075 (10Dwisehaupt) Verified civicrm and superset access. Added ssh public key to puppet and pushed out the change. Contacting techsupport@ to ship a yubikey. [19:18:25] 10Fundraising Sprint Machine Unlearning, 10Fundraising-Backlog: 3DS needed on CarteBaincaire in France - https://phabricator.wikimedia.org/T313528 (10AndyRussG) Hi...! Thanks so much, everyone! Following the e-mail thread on this with Adyen, it looks like there may have been a technical issue with the Cartes B... [19:21:10] 10Fundraising Sprint Machine Unlearning, 10Fundraising-Backlog: 3DS needed on CarteBaincaire in France - https://phabricator.wikimedia.org/T313528 (10EMartin) Yes, the results are looking promising so far using Vi/MC. We'll be monitoring it over the weekend.